Terms of service

Introduction

Welcome to MyTruDerm ("we," "our," or "us"). By accessing or using www.mytruderm.com, you agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, and any other policies published on our website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please discontinue the use of our website.

Use of Our Website

By using www.mytruderm.com, you agree that:

  • You will use the website only for lawful purposes.
  • You will provide accurate, complete, and up-to-date information when placing an order.
  • You will not place false, fraudulent, or speculative orders.
  • You will not misuse, disrupt, or interfere with the operation or security of our website.
  • You will not attempt to gain unauthorized access to our systems or customer information.
  • You will not upload or transmit any harmful, unlawful, or malicious content through our website.
  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

Product Availability

All products displayed on MyTruDerm are subject to availability.

In rare situations, a product may become unavailable after an order has been placed. If this happens, we will notify you as soon as possible. If payment has already been made and the product is unavailable, a full refund will be processed using the original payment method.

Pricing

We strive to ensure that all product prices displayed on our website are accurate. However, pricing errors may occasionally occur.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the order before shipment. In such cases, customers who have already paid will receive a full refund.

Prices are subject to change without prior notice.

Order Acceptance & Cancellation

Once you place an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Accept or reject any order.
  • Cancel an order due to product unavailability.
  • Cancel orders containing incorrect pricing.
  • Cancel orders suspected of fraud or unauthorized transactions.
  • Limit or refuse quantities purchased by a single customer.

If your prepaid order is cancelled by us, your payment will be refunded.

Refusal of Service

We reserve the right to refuse service, suspend accounts, or cancel orders at our sole discretion if we believe that:

  • Fraudulent activity has occurred.
  • False information has been provided.
  • These Terms & Conditions have been violated.
  • Any unlawful activity is suspected.

Intellectual Property

All content on www.mytruderm.com, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Videos
  • Website design
  • Text
  • Icons
  • Product descriptions

is the property of MyTruDerm and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Health Disclaimer

Our skincare and wellness products are intended for cosmetic and personal care purposes only.

The information provided on this website is for general informational purposes and should not be considered medical advice.

Results may vary from person to person depending on individual skin type, lifestyle, and other factors.

If you have sensitive skin, allergies, are pregnant, breastfeeding, or have an existing medical condition, please consult your healthcare professional before using any product.

Limitation of Liability

To the fullest extent permitted by law, MyTruDerm shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall never exceed the amount paid for the purchased product.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon being published on this website. Continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall first be resolved through mutual discussion. If a resolution cannot be reached, the matter shall fall under the jurisdiction of the competent courts of Pakistan.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

MyTruDerm
📞 Phone: +92 325 4989961
📧 Email: trudermofficial@gmail.com